The renowned QualitySolicitors service has become available for the first time in Winchester. Knight Polson who are members of the national group have taken an office at Hampshire Workspace’s Southgate Chambers building in the centre of the city.
Quality Solicitors is a partnership of like-minded solicitors. Their aim is to put client service at the centre of everything they do. As Frances Dunton of Knight Polson explains, ‘We have always put customers first but it is hard for an independent local firm to convey this.’
Knight Polson found that QualitySolicitors matched their core values and had the resources to enable them to make a much bigger marketing impact. ‘We do a lot of things other solicitors don’t do,’ explains Frances. ‘We promise free advice at the first contact. We are upfront and completely transparent about costs. We get back to the client the same day. When it comes to service and price, we aspire to be the John Lewis of solicitors.’
There are approximately 140 firms in the Quality Solicitors network. Knight Polson cover the Winchester, Eastleigh Fareham and surrounding areas. This will be the first time a QualitySolicitors partner has had an office in Winchester.
‘Going to a solicitor can be daunting,’ admits Frances. ‘The idea is to make it easy to approach a solicitor, just as you would, say, an optician. We do everything we can to make our clients feel at ease. We talk in depth about whatever the matter is. The knowledge we have is more than legal. We understand about mediation, dementia and so on as appropriate, and we have links with other non-legal agencies.’
‘I think solicitors have to be upfront and say “you can do it yourself” if that’s the case,’ continued Frances. ‘On the other hand, there are situations when a solicitor can save money or sort out something complicated.’
Knight Polson offer a full range of legal services from conveyancing to family law to employment matters to wills and probate. Initially in their Winchester office they will be offering different specialists from their pool of thirty lawyers on different days of the week.
‘The staff are very highly trained,’ says Frances. ‘We have someone available to talk and deal with the matter quickly. For example, we will have a quote for selling a house ready within two hours. Nobody else is doing that.’
What can someone expect when they meet a lawyer from Knight Polson? ‘We are friendly and approachable,’ says Frances, ‘not at all the “crusty” image of a solicitor. We are a family firm serving the local community and we operate like a family firm.’
Hampshire Workspace provide serviced offices for businesses of varying sizes in a listed building in Southgate Street, Winchester. Julia Lewis, the manager of Hampshire Workspace, said, ‘We are delighted to welcome Knight Polson to our building. Winchester needs solicitors of this quality and we are pleased to be able to provide them with a welcoming central location.’